Support
For help with signing in, saved places, photos, privacy, safety reports, or account deletion, email support@locsy.org.
To leave the launch waitlist, email the same address from the email account you joined with and use the subject “Remove me from the waitlist.”
Safety reports and moderation appeals
Use the report and block controls in Locsy when they are available. If you cannot use those controls, or if a report involves an urgent safety concern, email support@locsy.org with the field-note or profile details and a concise description.
To appeal a moderation decision, email support@locsy.org from the address associated with your Locsy account. Include the decision and why you believe it should be reviewed. Do not send passwords or authentication codes.
Before contacting support
- Confirm you are using the latest Locsy version.
- Check your internet connection and retry the action.
- Location, camera, and photo permissions can be changed in device settings.
- Include your device model, operating-system version, and a short description. Do not email passwords or authentication codes.
Outdoor safety
Place information can be incomplete or outdated. Verify access, closures, local rules, weather, terrain, and emergency guidance before visiting. For emergencies, contact local emergency services.